Patients' Rights & Responsibilities

We want every person who visits Bnoon to understand what they can expect from us and what helps us provide safe, respectful care.

Your Rights

To receive respectful care that protects your dignity, beliefs, and cultural needs.
To have your health information treated as private and confidential, in line with applicable policy and law.
To receive clear information about your diagnosis, proposed treatment options, expected benefits, and possible risks in a language you understand.
To give informed consent before a procedure, and to ask questions or take time to decide where appropriate.
To request a second opinion and to know the identity and qualifications of the clinicians involved in your care.
To request access to your medical records in accordance with Bnoon policy and applicable requirements.
To raise a concern or complaint without it affecting the quality of your care. You can use our Submit Feedback path or contact the clinic team.
To receive care in a safe, clean, and infection-controlled environment.

Provide complete and accurate health information and tell us if your condition changes.
Follow the agreed treatment plan, or discuss any questions, concerns, or difficulties with your care team.
Respect staff, other patients, clinic property, and agreed appointment times.
Settle financial obligations and discuss any billing questions as early as possible.
Tell your care team promptly about changes to your contact details, health status, or ability to attend appointments.

To share feedback, please contact Bnoon.